Terms
Bare-minimum terms for ordering from Diba Delights LTD via Diba Delights.
These terms cover how ordering works on this storefront. They are not legal advice. Questions: hello@diba-delights.co.uk.
Company
The site is operated by Diba Delights LTD, trading as Diba Delights.
Company number: 17200817
Registered office: 82A James Carter Road, Mildenhall, IP28 7DE
Orders and acceptance
Checkout requires a signed-in, verified account. Payment is taken through Stripe Checkout. On successful payment, orders are treated as accepted for production.
Availability of dates and delivery depends on live settings (weekdays, delivery window, blocked dates). We may be unable to fulfil an order after payment in exceptional cases — see rejection below.
Delivery
Delivery covers Chester on the published weekdays and time window, with the fee and free-delivery threshold shown at checkout and on the delivery page. If a delivery cannot be fulfilled, we will contact you and arrange a cancellation and refund.
All products are delivered frozen. Please follow the defrosting and storage instructions provided with each product. Further care notes live on the care & serving guide.
Rejection and refunds
Paid orders are not refundable by you in the storefront. There is no self-serve refund button.
To ask for a refund, send a message on that order. We may cancel the order and/or refund you, including if we cannot fulfil an order and reject it. Partial refunds are issued by the bakery only.
Special requests
Optional order notes and special requests are accepted best-effort and are not guaranteed.
Products, allergens, and storage
Hand-finished bakes can vary slightly in appearance. Allergen statements on product pages (where present) and any labels supplied with the order are the product-level sources.
After delivery, storage and serving are your responsibility. See the care & serving guide.
Contact
Email hello@diba-delights.co.uk · contact form. Service area: Chester, UK · delivery only.