Frequently asked questions
Ordering, delivery, storage, and allergens — the questions we get most.
Delivery days, windows, and fees are set per season and shown on the delivery page and again at checkout, so this page points there rather than repeating numbers that change.
How do I place an order?
Browse the full menu or a collection, add what you need to your basket, then choose a delivery date at checkout. A step-by-step walkthrough lives on how ordering works.
How far ahead do I need to order?
Checkout shows the next available delivery dates based on a 48-hour preparation window and a 2:00 pm (Europe/London) cutoff. Order before the cutoff and the earliest listed date is two days out; after it, three days out.
Where do you deliver, and what does it cost?
We deliver across Chester, UK. The current fee and the order value that qualifies for free delivery are on the delivery page, and the fee is itemised before you pay. If a delivery cannot be fulfilled, we contact you and arrange a cancellation and refund.
How does everything arrive?
All products are delivered frozen. Please follow the defrosting and storage instructions provided with each product.
Move your order into the freezer promptly on arrival. Defrost times and range-by-range notes are on the care & serving guide.
Can I order for a dietary requirement?
The menu can be filtered by vegan, vegetarian, gluten-free, and dairy-free. Allergen information sits on each product page and on the labels included with your order — always check those, as recipes and suppliers can change.
Can I add a special request?
Yes — there is a notes field at checkout. We will do our best to accommodate it, but it is not guaranteed. If anything needs clarifying we will contact you by email or phone.
How do I pay?
Payment is taken through Stripe's secure checkout. Card details are handled by Stripe and never reach our servers.
Can I change or cancel an order?
Get in touch as early as you can — before the preparation cutoff for your delivery date, changes are usually straightforward. Email hello@diba-delights.co.uk or use the contact form.
How do I ask for a refund?
Send a message on that order; there is no self-serve refund. The full wording is on our terms.
Where do I find my past orders?
Sign in and open your orders. You will also get email updates as an order moves through preparation and delivery.
Do you supply cafés, offices, and events?
Yes — the sharing formats, cookie boxes, and tray bakes are built for counters and larger tables, and can be ordered straight from the menu. For recurring or unusually large orders, message us and we will work out the practicalities with you.